Rental terms and conditions

Who we are

TunisiaCar is a car rental service based in Tunis, Tunisia. We deliver cars at Tunis-Carthage, Enfidha-Hammamet, Monastir and Djerba-Zarzis airports, and in Tunis, Hammamet, Sousse and Monastir.

These terms apply to every booking made on tunisiacar.com, by WhatsApp or by phone. When you collect the car you also sign a rental agreement. If the signed agreement differs from these terms, the signed agreement applies.

Booking and confirmation

Sending a booking request on our website is free and does not charge your card. Your booking is confirmed when we reply by email with your booking reference.

If the car you chose is not available for your dates, we will offer a similar car or cancel the request at no cost to you. Please check the dates, times and driver details in your confirmation and tell us straight away if anything is wrong.

Prices and payment

• Prices are shown in euros and include unlimited kilometres and basic insurance cover.
• Rentals are charged per 24-hour period from the pickup time. Returning up to 4 hours after your pickup time does not add a day; after that, a started period counts as a full day. The minimum charge is one day.
• Options (second driver, GPS, child seat, baby seat, booster seat, full tank) and insurance upgrades are shown with their price before you confirm.
• You pay the total when you collect the car, in cash or by card.
• The price in your confirmation email is the price you pay, unless you change the booking.

Security deposit

A refundable deposit is taken when you collect the car, never at booking. The amount depends on the car (currently €500 to €600) and is shown on each car and on your rental agreement. It is held on your card or, for some cars, paid in cash.

We release the deposit in full when the car comes back in the same condition, with the agreed fuel level and no unpaid charges. A card hold usually clears within a few days, depending on your bank.

If there is damage, missing fuel or an unpaid charge, we deduct the cost from the deposit and explain each deduction. Your liability for damage to the car is never more than the deposit amount, and lower if you choose an insurance upgrade.

Insurance

Every rental includes basic third-party and collision cover. You can add one of two upgrades when you book, priced per day:

Protection Plus

• Theft protection
• Glass, headlight and tyre damage
• Personal accident cover for the driver and passengers

All-Risk

• Bodily injury and civil liability cover
• Fire and natural disaster protection
• Collision damage when you are not at fault
• Glass damage
• Your liability for damage to the car capped at 1,500 TND

Cover and the liability limits above do not apply if the car is driven by someone not named on the rental agreement, by a driver under the influence of alcohol or drugs, or if damage is caused deliberately or by a use these terms forbid.

Drivers and documents

• The main driver must be at least 21 years old and have held a driving licence for at least one year.
• At pickup, bring your physical driving licence (not a photo), your passport or national ID, and a card for the deposit.
• If your licence is not in the Latin alphabet, bring an International Driving Permit with it.
• Everyone who drives must be named on the rental agreement. Add a second driver when you book or at pickup; they must meet the same requirements.

We may refuse to hand over the car if the documents are missing or not valid.

Pickup and return

• We meet you in the airport arrivals hall or at the agreed address in town, at the booked time. Add your flight number when booking so we can follow your arrival if the flight is late.
• We check the car with you at pickup and note any existing damage on the agreement. You are welcome to take photos.
• Return the car at the agreed place and time. If you will be late, message us before your return time. Returning more than 4 hours after your pickup time of day counts as an extra day.
• You can return the car at a different location if you choose it when booking.

Fuel

Cars are delivered with a full tank and should come back full. If the car comes back with less fuel, we charge the fuel needed to refill it. If you choose the full-tank option when booking, you can return the car at any fuel level.

Changes and cancellation

• Cancelling is free up to 24 hours before pickup. Nothing is paid online, so there is nothing to refund.
• Later cancellations are usually free too, but please tell us as early as you can so we can offer the car to another traveller.
• To change dates, times or the car, message us on WhatsApp or reply to your confirmation email. Prices for the new dates apply.
• If you do not arrive and we cannot reach you, we may release the car to another customer.

Using the car

• The car may only be driven in Tunisia.
• Follow Tunisian traffic law. Traffic fines, parking fines and tolls during the rental are your responsibility.
• Do not sublet the car, use it to carry paying passengers or goods, tow, race, or drive it off-road.
• Keep the car locked when you leave it, and keep the keys and car papers with you.

Accidents, damage and breakdowns

• Stop safely and contact us straight away on WhatsApp or +216 53 534 604.
• If another vehicle is involved, fill in an accident report (constat amiable) with the other driver. Call the police if anyone is injured or the other driver refuses to sign. Insurance cover depends on this report.
• Do not arrange repairs yourself without our agreement.
• If the car breaks down through no fault of yours, we arrange assistance and, where possible, a replacement car.

Our responsibility

We are not responsible for belongings left in the car. If we cannot provide a confirmed car, we tell you as soon as we know and help you find an alternative.

Law and disputes

These terms are governed by Tunisian law. If something goes wrong, contact us first: most problems are solved quickly on WhatsApp. A dispute we cannot settle together goes to the competent courts of Tunis.

Contact

WhatsApp or +216 53 534 604, or email support@tunisiacar.com. See also our privacy policy and FAQ.